What to do in an emergency
If you are a client of ours you will still get the same high quality service any time of the day or night. Just give us a ring on our number 01352 720203 and if it is out of hours, you will be put through to our out of hours answering service.
Your details will be taken and passed onto a vet, who will then ring you back. Due to facilities ALL out of hours services are based at our CAERWYS BRANCH.
If you are NOT a client of Caerwys Veterinary Practice you must contact your normal vet and use their out of hours provider.
A growing number of veterinary practices are using out of hours providers that are a good 30 minutes or more away from the practice. If this is the scenario you find yourself in you must still contact your out of hours veterinary surgeon FIRST.
Under no circumstance due to safety regulations can we do a house visit out of hours to a client who is not registered with us. If you do decide that it is a very urgent emergency (under advise from your out of hours vet) then we will see clients that are not registered with us. However we will expect payment at the time and you must register with us that night, plus we expect to see you for your yearly boosters as well!!